- THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which My Club Carrier Ltd (“We”) supply services for its customers (“You”) arrange for the transportation of Your golf clubs (“Goods”) through a third party courier (“Courier”) to Your chosen destination (“Services”).
1.2 Why You should read them. Please read these terms carefully before You submit Your order to us. These terms tell You who We are, how We will provide Services to You, how You and We may change or end the contract, what to do if there is a problem and other important information.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who We are. We are MY CLUB CARRIER LTD a company registered in England and Wales. Our company registration number is 12093265 and our registered office is at 21 Nettlefold Place, Sunbury-on Thames, TW16 6BD.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 000 0000 or by writing to us at email@example.com or PO Box london
2.3 How We may contact You. If We have to contact You We will do so by telephone or by writing to You at the email address or postal address You provided to us in Your order.
2.4 ”Writing” includes emails. When We use the words “writing” or “written” in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 How We will accept Your order. Our acceptance of Your order will take place when We email You to accept it, at which point a contract will come into existence between You and us.
3.2 If We cannot accept Your order. If We are unable to accept Your order, We will inform You of this and will not charge You for the Services. This might be because of unexpected limits on our resources or our limits on the resources of the Courier We use to collect and deliver Your Goods which We could not reasonably plan for, because We have identified an error in the price or description of the Services or because We are unable to meet a delivery deadline You have specified.
3.3 Your order number. We will assign an order number to Your order and tell You what it is when We accept Your order. It will help us if You can tell us the order number whenever You contact us about Your order.
3.4 We only sell to the UK. Our Website is solely for the promotion of our Services to transport Your Goods from a collection point within the UK, Europe or USA specified in the order (“Collection Point”) to a destination point within the UK, Europe or USA specified in the order (“Destination Point”). We do not accept orders with a Collection Point and/or Destination Point outside of the UK, Europe or USA.
- OUR SERVICES
4.1 Services shall be ordered through www.myclubcarrier.com (“Website”)
4.2 Courier packaging may vary. The packaging of Your Goods by the Courier for transportation may vary from that shown in images on our Website.
4.3 Making sure the measurements are accurate. As the price for our Services is dependent on the size of the Goods that You have given to us, You are responsible for ensuring that those measurements are correct. Our prices are based on the transportation of Goods from the Collection Point advised in the order to the Destination Point advised in the order. The price for the Services is based on the dimensions of the golf bag in which the Goods are to be transported (“Bag”)
- YOUR RIGHTS TO MAKE CHANGES
If You wish to make a change to the Services You have ordered please cancel Your order by clicking the link in your order confirmation and place a new order. Cancellations must take place 24 hours in advance of the time specified when Your Goods are to be collected. We will let You know if the cancellation is possible. If it is possible We will let You know about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the contract (see Clause 8 Your rights to end the contract).
- OUR RIGHTS TO MAKE CHANGES
Minor changes to the Services. We may change the Services to;
(a) reflect changes in relevant laws and regulatory requirements that affect our ability or the ability of our Couriers to deliver Your Goods to Your chosen Destination Point in the agreed timeframes where additional security measures are required in relation to the import and/or export of Your Goods; and
(b) as otherwise determined by us in our sole discretion in order to modify and/or improve our Services.
- PROVIDING THE SERVICES
7.1 When We will provide the Services. During the order process We will let You know when We will provide the Services to You. We will begin the Services on the date set out during the order process. The estimated completion date for the Services is as told to You during the order process.
7.2 We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control, which for the avoidance of doubt shall include any delay to the Services which is attributable to the Courier (“Event”), then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. We shall not be liable for delays caused by the Event, but if there is a risk of substantial delay You may contact us to end the contract and receive a refund for any Services You have paid for but not received.
7.3 If there is no-one at the Destination Point when the Goods are delivered. If no one is available at the Destination Point to take delivery of Your Goods, the Courier will try to deliver the Goods to the Destination Point the next day. We will send a message to your mobile phone informing You of when the Courier will try to deliver the Goods or how you can collect the products from the Courier’s local depot (“Local Depot”).
7.4 Collection/Drop-Off. You are solely responsible for either; (i) passing the Bag to the Courier when collection from Your home; (ii) delivering the Bag to the Collection Point for collection by the Courier; or (iii) delivering the Bag to a local depot for delivery by the Courier.
7.5 If You do not re-arrange delivery. If You do not collect the Goods from us as arranged or if, after a failed delivery to the Destination Point, You do not re-arrange delivery or collect them from a Local Depot We will contact You for further instructions and may charge You for storage costs and any further delivery costs. If, despite our reasonable efforts, We are unable to contact You or re-arrange delivery or collection We may end the contract.
7.6 When You become responsible for the Goods. The Goods will be Your responsibility from the Courier delivers the Goods to the Destination Point You gave us.
7.7 We may suspend the supply of Services to update the Services to reflect changes in relevant laws and regulatory requirements, or, where We decide in our sole discretion.
7.8 Your rights if We suspend the supply of products. We will contact You in advance to tell You We will be suspending supply of the Services, unless the problem is urgent or an emergency. You may contact us to end the contract for Services if We suspend it, or tell You We are going to suspend it, and We will refund any sums You have paid in advance for the Services in respect of the contract.
- YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end Your contract with us:
(a) If You want to end the contract because of something We have done or have told You We are going to do, Clause 8.2;
(b) If You have just changed Your mind about the Services, see Clause 8.3. You may be able to get a refund if You are within the cooling-off period, but this may be subject to deductions and You will have to pay the costs of return of any Goods;
8.2 Ending the contract because of something We have done or are going to do. If You are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and We will refund You in full for any Services which have not been provided and You may also be entitled to compensation. The reasons are:
(a) We have told You about an error in the price or description of the Services You have ordered and You do not wish to proceed;
(b) there is a risk that supply of the Services may be significantly delayed because of events outside our control; or
(c) We have suspended supply of the Services for technical reasons, or notify You We are going to suspend them for technical reasons.
8.3 Exercising Your right to change Your mind (Consumer Contracts Regulations 2013). For most Services bought online You have a legal right to change Your mind within 14 days and receive a refund, however, You will be required to pay the costs of any return.
8.4 When You don’t have the right to change Your mind. You do not have a right to change Your mind in respect of Services, once these have been completed, even if the cancellation period is still running.
8.5 How long do I have to change my mind? For Services that You have bought You have 14 days after the day We email You to confirm We accept Your order. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the services, You must pay us for the services provided up until the time You tell us that You have changed Your mind.
- HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us You want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 0800 000 0000 or email us at firstname.lastname@example.org. Please provide Your name, home address, details of the order and, where available, Your phone number and email address.
(b) Online. Click on the link in Your order confirmation to cancel via the Website.
9.2 When We will pay the costs of return. We will pay the costs of return:
(a) if the Services are misdescribed; or
(b) if You are ending the contract because We have told You of an upcoming change to the Services or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because You have a legal right to do so as a result of something We have done wrong;
In all other circumstances You must pay the costs of return.
9.3 What We charge for collection. If You are responsible for the costs of return and We are collecting the Goods from the Destination Point or any new Collection Point as advised by You to us, We will charge You the direct cost to the Courier of collection.
9.4 How We will refund You. We will refund You the price You paid for the Services including delivery costs, by the method You used for payment. However, may make deductions from the price, as described below.
9.5 Deductions from refunds if You are exercising Your right to change Your mind. If You are exercising Your right to change Your mind, We may deduct from any refund an amount for the supply of the Services for the period for which it was supplied, ending with the time when You told us You had changed Your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.6 When Your refund will be made. We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind then in all other cases, Your refund will be made within 14 days of Your telling us You have changed Your mind
- OUR RIGHTS TO END THE CONTRACT
We may end the contract for Services at any time by writing to You, which for the avoidance of doubt includes if there is no access to the Collection Point for the Courier to collect the Goods.
- IF THERE IS A PROBLEM WITH SERVICES
How to tell us about problems. If You have any questions or complaints about the Services, please contact us. You can telephone our customer service team at 0800 000 0000 or write to us at email@example.com or PO Box London
- PRICE AND PAYMENT
12.1 Where to find the price for the Services. The price of the Services (which is inclusive of our price, the Courier’s price and VAT) will be the price indicated on the order pages when You placed Your order. We take all reasonable care to ensure that the price of the Services are correct. However please see Clause 12.2 for what happens if We discover an error in the price of the Services You order.
12.2 What happens if the price wrong. The prices stated on the Website are based on the information that You provide us with at the time of Your order. The final price will be based upon the actual dimensions of the Goods when they are in a suitably sized and resilient Bag. If the dimensions of the Goods when inside the Bag exceeds the dimensions that You stated, You will be charged the price of the actual dimensions of the Goods when inside the Bag.
12.3 Handling and/or pick up fees. You are solely responsible for any handling or pick up fees charged at the Collection Point and/or Destination Point.
12.4 When You must pay and how You must pay. We accept payment via WorldPay with Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, and American Express. Payment in full is required at the time the order is placed by You with us.
12.5 Final prices. You acknowledge and agree that the final price for the Services may not be known until We receive final invoice from the Courier. We reserve the right to charge the card You made Your payment with without any additional authorisation from You.
- RESPONSIBILITY FOR LOSS OR DAMAGE, PACKAGING, LOCKING & INSURANCE
13.1 Packaging. You are solely responsible for packing the Goods in the Bag and stating the Destination Point details on the Bag.
13.2 Damage to Your Goods. We do not accept any liability for Your Goods whatsoever. You are solely responsible for the packing, locking and insurance of Your Goods. Please contact the Courier directly if You Goods are damaged or lost.
- PROHIBITED ITEMS
14.1 You acknowledge and agree that the Services provided are solely for the transportation of Your Goods and that You further acknowledge and agree the following items shall not be packed within the Goods and/or the Bag; (i) firearms and ammunition; (ii) drugs of any description including prescribed medication; (iii) lottery tickets and/or gambling devices; (iv) hazardous materials, corrosive materials, explosives, flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials; (v) pressurised containers (including for the avoidance of doubt aerosol cans and Co2 cartridges; (vi) live animals; (vii) animal and/or human remains; (viii) hazardous waste; (ix) cash or currency; (x) electronic items; (xi) batteries; (xii) alcohol (including for the avoidance of doubt any goods containing alcohol such as perfume or cologne); (xiii) tobacco; (xiv) perishable goods; (xv) any item likely to soil, impair or damage a person; and (xvi) any item that in our discretion or the discretion of the Courier infringes or is likely to infringe the terms and conditions of the Courier, or any laws of applicable in the country of the Collection Point, the country of the Destination Point, and any jurisdiction in which the Goods are transported or pass through.
14.2 We are not liable to You for any delay in the transportation of Goods as a result of You packing any of the Prohibited Items in the Goods and/or Bag.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
- OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
16.2 Nobody else has any rights under this contract. This contract is between You and us. No other person shall have any rights to enforce any of its terms.
16.3 Which laws apply to this contract and where You may bring legal proceedings. These terms are governed by English law and You can bring legal proceedings in respect of the products in the English courts. If You live in Scotland You can bring legal proceedings in respect of the products in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
MODEL CANCELLATION FORM
(Complete and return this form only if You wish to withdraw from the contract)
To MY CLUB CARRIER LTD, [INSERT ADDRESS, TELEPHONE NUMBER AND E-MAIL ADDRESS]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate